Summary
The Patient Recall Optimiser (PRO) is a tool within Practice Toolkit that helps GP practices manage long-term medical condition and medication recalls safely and efficiently.
PRO comes inbuilt with customisable recall templates for all chronic disease as well as all medication that requires monitoring.
DMARDs, High Risk Drugs, DOAC, Shared Care Protocols, LES & DES - all covered. These templates can be edited by the practice, and a practice can crate their own recalls too.
PRO takes those Practice adaptable templates, and runs them against every patients' coding in your Clinical System and builds a personalised recall plan for each patient at the practice, showing exactly which test and reviews each patient needs and when.
To make it easy for Practice Staff, it can group these into monthly requirements across the Practice so it's clear what's needed for invites and booking through the year.
As long as a condition is coded or a medication is being prescribed, you can create a recall for trigger any combination of Tests or Reviews across a (recurring) calendar year!
Impact for your Practice/Surgery
Reduction of Admin/Staff Time
Recall appointments account for 52% of appointments and 78% of prescriptions. It's a massive part of any Practice. Imagine a tool which auto-updates any changes and creates a clean, accurate list of appointment requirements each month for easy invitation/booking for patients and clinicians.
No more manual searches, merging files in excel, comparing with patient notes
Think of all the different staff with responsibility around Patient Recall -
Chronic Disease/diagnosed Conditions,
Medication Recalls
DMARD Monitoring
Shared Care Protocols
Medication Review Optimisations
QAIF/QOF, LES/DES claims
Not just the admins, but receptionists covering invites, bookings, coding.
Some practices will see a 90% decrease in admin effort, freeing up really quality staff to be able to use on a different problem.
Reduction in Appointments
Everyone tries their best, but it's really complicated to make sure you catch every requirement per patient - and as soon as you've worked it out it's out of date as soon as something changes or a test result comes back. No-one's got time to keep ahead of all that.
No more requirement to call patients back in for a missed test;
All recall requirements dealt with together (not appointments per recall reason)
Organised in order (blood tests with appropriate delay prior to reviews etc)
Highlights any appointments pre-booked which are no longer necessary (test results may change requirements)
Think of the impact, not just on admins but clinicians, from phlebotomists, HCA, Nurses, GPs or Pharmacists - not having any wasteful or less than optimised appointments frees up huge amounts of appointment spaces every day.
Some practices will see whole sessions removed from calendars.
Maximises Revenue
Patient Care always comes first, but lets face it, without revenue everything is impacted.
PRO ensures maximising all quality payment standards (think clinical elements of QAIF/QOF/JAIF etc) and enhances services (LES / DES) - no requirements missed, and easily aligned with other appointments to minimise calendar impact.
Not just easy to max, easier to claim - simple patient registers and reporting.
How
Customisable Recall Templates (settings, patient populations to include/exclude, tests & reviews requirements across a year, summaries & audits)
Manual or Automated Data Integration to Clinical Systems
Monthly overview for easy visibility of appointment requirements across the practice
Personalised Annual Patient Plans, per patient, printable PDFs and at a glance access to last coded dates and invite/booking history.
Unlimited Staff/Usage - no limits, charges are per patient, not usage/staff etc.
UK-based Chat, Call and Sharescreen support 9-5 mon-fri and 24/7 access to page-by-page guides per page. Super easy to adopt for new staff.
Ready to achieve more by doing less?
Click the help widget (bottom right of the screen) to chat now, or book a 1:1 Walkthrough/Demo for your Practice. 20 minute demo with our expert so you can save your practice 8+ hours a day? Feels worth exploring?